Claims Advisory Group †
Call us free on 0800 027 9744
Download the Claims Advisory Group brochure to read when its convenient for you.
Frequently asked questions
- What is PPI?
- What do I have to do to?
- How are Claims Advisory Group regulated?
- What’s the largest refund you have received for a client?
- What is the average refund received by your clients?
- How much do you successfully claim back for your clients each month?
- How long does it take a claim to be settled?
- Do I have to claim within a certain time period?
- Can I claim for a PPI on a loan or credit card that I no longer have?
- What is your fee and how will it be deducted from my settlement?
- What happens if during the process I am found not to have PPI on my loan or found not to have been mis-sold PPI?
- Will my credit rating be affected by making a claim?
- What if my lender contacts me regarding the complaint?
- Any other questions?
What is PPI?
Payment protection insurance (PPI) is designed to offer consumers protection on their loans or credit cards in the event that they are unable to work due to illness, injury or redundancy. However, many lenders have been hit with criticism and fines totalling millions of pounds for the mis-selling of these PPI policies. Many people have been affected by PPI mis-selling and many are now receiving refunds. The Claims Advisory Group can help you make your claim today!
What do I have to do to?
Simply contact us on our freephone number or fill out the online application form. One of our expert advisors will call you back at a convenient time, if we believe you have been mis-sold PPI we will send out a claim pack for you to complete on a no win, no fee basis*. As soon as we receive all signed documentation we will make a start on your claim, you don’t have to worry about anything at all as we will handle the case on your behalf.
How are Claims Advisory Group regulated?
We are regulated by the Ministry of Justice in respect of regulated claims management activities. You can find more information here
What’s the largest refund you have received for a client?
We claimed back a massive £34,621 for Mrs J Millsom from Worcester, who was mis-sold payment protection insurance by her lender.
What is the average refund received by your clients?
Our successful clients receive an average refund in excess of £2500 each.
How much do you successfully claim back for your clients each month?
We currently claim back over £2m a month on behalf of our clients.
How long does it take a claim to be settled?
This can vary depending on the simplicity or complexity of your case and which lender originally provided the policy. The more information you are able to supply us with the better, but if we have to refer your case to the Financial Ombudsman Service (FOS) it could take longer. On average claims take around 12 weeks but it could take anything from a couple of weeks to 18 months.
Do I have to claim within a certain time period?
Yes, there are set timescales within which claims can be made, in most cases you are eligible to claim if your last payment was within the last 6 years. Please contact us if you require further information.
Can I claim for a PPI on a loan or credit card that I no longer have?
Of course, even if you have closed the account you wish to claim against, you can still go ahead as long as it is within the stated timeframe. For further information, please contact us.
What is your fee and how will it be deducted from my settlement?
At the Claims Advisory Group we work on a no win, no fee* basis. If we are successful with your claim, we charge a fee of 39% of the value of the settlement. We do not charge upfront fees.You will only be charged if your claim is successful and you receive compensation as a result, or if during the course of your claim you decide to cancel the agreement where a fee will be payable to reflect the work carried out by Claims Advisory Group up to point of cancellation. Details can be found in our terms and conditions.
What happens if during the process I am found not to have PPI on my loan or found not to have been mis-sold PPI?
If the claim is carried to its conclusion and is not successful, you will not be charged for any work carried out on your behalf.
Will my credit rating be affected by making a claim?
Definitely not! If you have been mis-sold a product you are entitled to make a claim. You are reclaiming money that is rightfully yours.
What if my lender contacts me regarding the complaint?
Please send any correspondence or notices to us at Claims Advisory Group. If you are contacted by telephone, please let us know.
Any other questions?
If you have any further questions or wish to make a claim today call our expert advisors now on 0800 027 9744 or fill out our call-back form here.